Her Cool Shrug

Order Processing:

• We strive to process and ship orders as quickly as possible.
• Orders are typically processed within 1-2 business.
• Please ensure that your shipping address and contact information are accurate and complete to avoid any delays or delivery issues.

Estimated Delivery Time:

• The estimated delivery time will depend on the shipping method chosen and the destination.
• Standard shipping within the domestic region usually takes 3-5 business days.

Shipment Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can use the provided tracking number to monitor the progress of your shipment on the carrier's website.

Shipping Restrictions:

• Some items may have specific shipping restrictions or requirements due to legal or safety regulations.
• We comply with all applicable laws and regulations regarding shipping restrictions.
• If an item cannot be shipped to your location, you will be notified during the checkout process.

Shipping Errors or Damages:

• In the event of shipping errors, such as incorrect or damaged items, please contact our customer support team within 48 hours of receiving the package.
• We may request supporting documentation, such as photos or a description of the issue, to assist with the resolution process.

Delivery Issues:

• We are not responsible for delivery delays or issues caused by unforeseen circumstances, such as weather conditions, natural disasters, or carrier disruptions.
• If you encounter any delivery problems, please contact the shipping carrier directly for assistance.